Change a submitted enquiry

Send the earlier receipt reference and explain what should be corrected or removed. Use the original reply email where possible so the record can be located safely.

A provider purchase is separate

If you buy a number elsewhere, consult that seller’s transaction terms and applicable consumer protections. This website does not collect the payment or administer the provider’s cancellation process.

Help improve a source note

Identify the page and the outdated or ambiguous statement. A link to current official guidance is useful. Do not include private account details when reporting a problem.